Frequently Asked Questions

 

Do you accept commissioned
projects?


Yes, I accept commissions for painting, illustration, murals and graphic design. Please visit my contact page and leave a detailed description of what you have in mind. I will get back to you and let you know if this is a project I can take on.


Will you travel for mural work?


Do you ship internationally?


Yes! Travel and lodging expenses will be worked into the final cost of the mural. Please note I am based in Los Angeles, CA.


At the moment I am only shipping within the United States. I’m currently trying to find the best options for international shipping.


What is your return policy?


How long will it take for a
project to be completed?


When can I expect my item to be shipped?


What are your
payment terms?


Do you offer a
"Friends & Family”
discount?

All sales are final. If your art arrives damaged, please reach out to me through my contact page within 24 hours of receiving the item.


Completion of a project is determined by several factors. Mainly by medium, size and how detailed it is. Please understand that some projects can take longer than others. However, if you have a deadline just make it clear so I can factor it in.


Please keep in mind that ElaPhanté art is created, processed and shipped by a single person. Processing can take up to 1 week depending on the size of the order. Shipping only occurs on business days.


Payment for prints and stickers are immediate upon order. For commissions, I require a 50% deposit in order to begin the
project. The remaining amount will be due before shipment.


As much as I love my friends and family, I learned that if I want to make this my full-time gig (meaning quit my day job and be
able to support myself with just my art) I have to draw the line with “hooking up” the people that I love. It doesn’t mean I love
you less, it just means I have to be smarter in order to make my goals a reality.